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  • Let me start with saying I have never posted a negative review on Yelp. After being a long time customer, I have been horribly disappointed the last two times we have ordered. The first time, my stuffed shells arrived cold and my daughters pizza was ice cold as well. We ate it and made the best of the situation... However, my daughter was up all night with a sick stomach and diarrhea... Clearly food poisoning. Today I had hoped they would redeem themselves, however I ordered a simple veggie pizza and the expected delivery time was only 45 minutes....and hour and a half later they arrived with my cold pizza. When the pizza arrived, the vegetables on top were uncooked and the center of the pizza was ice cold. When I called the restaurant to speak to the manager, he refused to come to the phone and instead expected a young girl to handle the situation. She told me "we'll give you a discount next time or something". After speaking to my husband and not excepting this as a resolution to the issue, I called back to express my frustration and again the manager refused to come to the phone. Ultimately, they said they would come pick up the cold pizza and refund me however there were no apologies made for the situation. This is bad business and I will never order from them again as a long-time customer. Sad to mark this place off my list as a place we will never order from again. Save yourself the grief and order from Jack's.
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