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  • I would be very cautious about using El Monte RV. I ran into numerous issues, some of which I will dismiss as bad timing but others which I find inexcusable. -Pickup took 4+ hours (this is partially on their booking because they are centrally booked and don't take into account the volume of time it takes to get people checked out, still worth ticking down a star) -The water pump on the RV stopped working less than 24 hours into our trip. Their "roadside support" was no help at all so we were without running water/showers/toilet for the 36 hours. Thankfully the site we were at had all the services, but it could have been very bad. -The manager Alex is clueless. The guy just doesn't seem to care about service. When we picked up, he was hiding in his office letting all the other employees deal with chaos. It could have been handled very differently. -The biggest one is data security. I used my Amex at two locations on my entire trip to Vegas, El Monte and the Encore hotel (to check in). Less than 10 days after my card had been duplicated and was used at a restaurant in Las Vegas. Given that the Encore swiped my card and handed it back to me I doubt they were the offender. El Monte on the other hand, photocopied my card and swiped it multiple times. When calling Alex the manager, he basically brushed me off claimed there is no way it could be his location because he "runs a tight ship".
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