Really disappointed in this restaurant and will never return to this location. My wife and I were shopping in the mall and decided that we would stop by Johnnt Rockets for a bite of lunch. Being a Thursday, it was not busy at all, maybe four tables and a couple at the counter.
We were promptly addressed by the wait staff who took our drink order (no problem so far). When she returned,she took our order. A couple of minutes later another waitress came by to let me know that there were no mushrooms for my burger. No problem, I'll just order another burger.
About 10 minutes later our order arrives. I bite in to my burger and it is bloody. I send it back. After about 10 minutes the waitress comes back and says something about the Manager cooking it because they are backed up. She does offer me a complimentary shake for my troubles (thank you).
By now there is probably eight tables. Twenty minutes later, I still don't have my burger and my wife is done with her lunch. I finally had enough and told the waitress that I'm tired of waiting and to just bring me my check.. Instead of a check she brought me my burger.. Then, we got attitude because I told her that I didn't want the hamburger anymore. Just the check..