Had them come out and look at my place for bi-weekly maintenance. Told them we like the plants and bushes to grow natural - just trim the stragglers, cut the grass, clean up.
First visit - looked like a 4 year old got hold of a weed whacker and attacked our bushes. Called in their management, asked him to review pictures his guy took, and he defended their work!!
Second visit - after telling the owner just cut the grass and clean up debris - guess what - the four year old was back
Resolution - fired them.
Worse yet, their price was 50% hiring than the last guy.