We rented a Jeep SUV to drive home after Christmas. Called to see if we could get the SUV early to hit the road early and were told we were good. Showed up at 11am and waited in line until almost 2pm!!!! They had one employee working as we watched them turn away people that had reservations, but no cars available. Finally got to front of line and sure enough our SUV was not available. Were able to pay more and upgrade to the Expedition!?!?! Asked for a delayed return time since we have to drive 9 hours and now wanted to leave the next morning. Nope! This place sucks!!! My company does over $2 million in rental car business each year. I will make sure none of these dollars are spent with Dollar Rental Car ever again. Screw you dollar.