After my 3 star review a suit supply bot messaged me asked for my email to look into my situation. I provided my email and received an automated reply saying someone would be in contact shortly. It's been over two weeks and I've received nothing but spam.
Update #2
I got a call from the manager who offered to refund my tailoring expenses along with some other nice gestures. I really appreciate the effort to turn around the bad experience. Im already planning another suit purchase from them soon.