I am a Panera rewards member . In the past I have been to this Panera plenty of times . This time , they were really backed up with orders . It was 1 30 in the afternoon and not one person at the front counter . After waiting for a few minutes one guy came to take my order . He seems to rush me placing my order . . The only table I could find was dirty . Over all it just seemed unorganized . Many people standing around waiting for their orders .