The place is beautiful but the food is just okay. I actually had a gift card to use there that they would not honor even after I called ahead of time to verify. I actually showed the bartender the gift card before I ordered and she said okay. I ordered and ate my breakfast. When presented with the check, I gave her the card and was having problems entering it. She went to speak to the manager who then, turns to me to tell me he has no way of processing the gift card since the different Sugar Factory locations use different POS systems. He offered no resolution to how I could redeem the gift card and was quite abrupt. Very disappointed in customer service and organization of Sugar Factory to allow this to types of situations to occur.