I called and ordered my food at 8:09. Teriyaki cauliflower and a bean Bowl. I've ordered before and it has never taken me almost an hour to get my food. I just now got my food at 9:02pm. I was told by the young lady with pink hair that it was going to be 15mins. I drove from quail hollow area to independence. That drive alone is loyalty to Bean. I didn't deserve the bad service, lies, along with the bad attitudes. The chick with the braids was rude and was a horrible hostest. it has to be a better way to service your customers especially loyal ones.I've never experienced such sucky service before in my life and it's bad because we don't have many vegan restaurants in Charlotte. I'm very disappointed and I would like my money back the food was even bad tonight,what is going?