Honestly could not be happier! We are all busy people and this office gets that! Rhiannon kept in touch with me by text and email so that we could get the process started for my sons braces! If she stopped contacting me; my son would not be in his braces still! Dealing with 3 dental insurance plans was a pain in the bum but with Rhiannon it was not an issue at all so it took that stress off of me . She made it happen and we couldn't be happier. My son is also in high school sports in Scottsdale so appointments are difficult to schedule usually. Not here. We feel like family in a very busy office. I don't know how they do it but I hope they never change!