Is there a negative star???
I have been with Verizon almost 16 years. Love their customer service. From chat to call in...
HOWEVER this store has the worst service!!!
The attitudes...and what appears to be lack of training...
After a morning chat with Verizon online, I went into the store to return a Galaxy Notebook with the 14 days and per my earlier chat.
The rep who "helped" me started by questioning if he could help me because it was a return. I proceeded to show him my text.
Then he couldn't find my order information. So I looked up my email that had info for return.
At this point the attitude and lack of knowledge was past frustrating so I said I was going to look around.
He comes up to me and said I would have to pay the restocking fee in store. I asked him to bill to my account. He informed me he couldn't.
I then asked him to contact customer service for me...
His reponse with a mocking tone was was ... you want ME to contact customer service for YOU??
At which point I asked for his manager who showed little or no concern.
We have choices when it comes to service. I'd rather pay more for great service. Hence the reason I stay with verizon.
This store needs training in customer service