When asked to increase my insurance amount, I was passed around so much because no one could figure it out. Call the insurance company they said, and the insurance company said call the store... The store proceeded to charge me twice for that month for insurance. Ok Storage One is incompetent but, stuff happens. THEN I asked for ONE extra day of storage since my closing date got pushed back and they are charging me for an entire month. They'll probably charge me double insurance as well! Now I'm just irritated. At the end of the day, you have human beings as customers. No one would agree that charging someone a full month for one extra day is fair nor is charging double for insurance. There are plenty of storage facilities in this city, I'd choose another one if I were you.