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  • Never use this Hertz. This is the worst car rental experience I've ever had since it didn't even end up with them having the car I expected. First, I started calling the week before to ensure they had the car I needed. They assured me they did. They would not make a reservation to pick me up and told me to call day of. Day of, no one answered the phone from 7:30 to 8, even though they are open. I had my insurance agent call the manager and they SAID they aren't someone to get me. This person was five min away and showed up 50 min later, claiming he had been there twice. When I arrived, they did not have my reservation number, told me they didn't have any cars that met my needs, misspelled my name, and even refused to dinner me to a different Hertz who would have the car because it wasn't budgeted for. Ultimately I just left and went to Enterprise.
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