Wow, Craig does not like doing customer service. He's extremely snarky and hates being there. After dealing with this menace on the phone he told me to reserve online instead of over the phone. I went through the process for my wife who works until 4:00. He called her because he wanted to get out early. Since she was working she didn't pick up the phone. That was enough to piss Craig off. Since we were using a debit card (we stay away from credit cards) he explained there would be a $200 deposit and a credit check. No problem we have the deposit and my wife's credit is fine. When she got there he swiped her card to run the credit check and claimed that the computer started flashing, that's what happens when Equifax doesn't like the credit and there was nothing else he could do and ripped up the ticket he had been making for the rental transaction.
If everyone just gave up once their computer flashed nothing would ever get done.
He then forgot that we had prepaid and she had to ask if the money already spent would be refunded. He said we didn't prepay then looked down at his scrap of paper and said "Oh, yes you did." Here call this number, I don't do refunds here.
We would need to hunt that issue down elswhere.
Don't use these guys. Rent from Alamo or Enterprise, they will take your debit card and Craig doesn't work there,