Drove all the way from Avondale to buy my dash mat as our family tries our best to support our local "MAID IN THE USA" businesses. Along with my dash mat, my wife ordered her father a seat cover as well. Waited one week to return to pick up. My father in laws was ready,however, my dash mat is lost or was never done..after 30 minutes of uncomfortable silence, dude returns somewhat sympathetic and tells me he can't find it. He'll start another one. Explained I live 65 miles away and I don't plan on returning to this business. Asked if he could ship it, dude responds with" I think we could do that and maybe waive the cost"...you think? I wondered if he thought for a brief second if he should charge me for shipping.. By this time I'm kinda over it, ready to split. Update...has now been two more weeks so I call this morning and I assume I'm talking to the beefy gym rat that loves to click and stare at the laptop, oblivious to the tiny shoppers all around him. With few words he ask for order number which I conveniently left at home. Then phone changes hands and its Mr sympathetic! Yay I feel better now that he confirmed it has indeed shipped out. Added a star cause my father in law loves his seat covers. May give that another star if I ever get my dash here and it fits.