I was excited to find a Charleston's in Arizona. Tried the one in Mesa during a dinner rush and it was amazing! Decided when we were in Scottsdale to try it out. Sadly I was disappointed, it wasn't busy in fact fairly slow. I ordered my usual chicken which is my favorite! Unfortunately they way over cooked it. I hate sending things back in fear they'll be worse which is what happened. So I left without eating kind of a bummer but it happens. Manager was nice to us.
Update: The management staff at Charleston's in Scottsdale followed up with me directly to rectify my concerns and I will definitely go back for another meal!