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  • Very disappointed in the overall service and quality for customers care. Decided to try the online ordering lastnight seeing how i have previously before when I'm on a late night food run from work but seeing how I have certain food allergens i asked specifically in the extra instructions box that I would like my side's to be boxed separately in a to go box as well as the three entree's to be placed in a white to go box as well and wrote it was due to certain allergies I had so they would know not to plate it together. Simple you would think right? Wrong I happened to arrive fifteen minutes before my order was to be picked up and watched the workers discuss my order and still box my plate up all in me box and just set aside on the counter to get cold and for fifteen minutes it sat there. So it's time for me to pick up my order and so I walk up to the register and i explain to the worker how sorry iam to make their jib a bit difficult but due to Allergies I would like my side's and entrees to be placed in just two separate boxes she then becomes irritated and upset telling me that's just unacceptable and argues with me for a minute as to why and that never n her shift will and has that been allowed. Seeing how I've advised her I ordered it that way online she continues to be upset and finally agrees to just box it separately and then test to re-charge me for a side I paid for so as I begin to explain to her I've paid in full for my order online she asks me back to the register and then here's where the part i finally lost it happens. She shows me the receipt and says" I'm looking at same thing, same receipt as you aim right so show me where anywhere on this on your receipt where it shows you pay that it shows you asked it to be boxed separately so next time before you come in here upset we no plate it the way you keep ask" I became upset and told the cashier as I've ordered it many tunes thus way and know it does not print on my pay receipt does it include what else extra like soy sauce or chili packets on it and that is where I advised in the extra instructions section how I would like my order placed and then a" management" worker advised the worker that I was right it does not print or show on my copy if the receipt so to quit telling me something. Now I wish I could stop my review there but I won't because as I turn around to grab my stuff and leave the employees continue to bad mouth me and complain how arrogant and dumb I was and hassle of a customer I was in Spanish thinking based on the color of my skin I wouldn't understand but as aim Mexican and was still in full work uniform became offened and simply acknowledged them by politely saying I wish they had a good night and thanked them all for their help and service back to them in Spanish as they wanted to smile and say goodbye in English to me. I would say the staff was very unprofessional and rude and had already closed pretty much and food was stale and cold just the worst service !
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