Spent over 3 hours here on a Saturday to get a new ID and title for my vehicle. It's been over a month and I only received the title. When I called, they said, "You didn't stop by the photo booth." I advised I wasn't told I needed to. They were not apologetic at all and just didn't respond when I asked why I was called and advised of the issue as soon as they flagged my ID. I had to take time off work to come back here and again they say it's my fault and I have to wait in line again. Very disappointed at the lack of customer service. Will not be using or recommending this DMV. Even better, the couple at the window next to me is also back here for the exact same issue. Interesting. And now I'm paying a 2nd transaction fee. Very disappointed. And not one person has even said they're sorry for the inconvenience even if they felt like it was my and this other couples fault, they could at least show some care and concern.