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| - I've flown Southwest A TON over the last 12 years, and they're consistently great!! If you can put up with their well-known unorthodox seating, you'll love this airline.
- Prices: flat out excellent, to the point where I take more trips than I would have otherwise. And you get a free checked bag - how unusual and awesome is that?!
- Service: always both efficient and friendly (unlike other airlines, which can be hit or miss, especially staff at the gate), and also never under-staffed. Sometimes, the flight staff can be hilarious!
- Planes: modern, clean and well-maintained (they've made huge improvements in this area since 2003).
- Record: more on time than any other airline I fly (usually early, in fact), and they're just generally very professional. I've had to change my flight a few times and it's always been a breeze (and free).
- Bonus: they still serve peanuts, and these days, they usually have free TV/wifi on the flight, too.
- Seating: The only downside, as we all know, is that you get a line assignment at check-in (which can't be done more than 24 hours before the flight). You can end up in either A, B or C group, and each group has like 60 people. Then you get in line and board the plane in order (A1-A60, followed by the Bs, etc), finding any open seat.
Although it's definitely not as nice as having an assigned seat, I've never had a terrible seat. I've flown with my husband and we've always gotten seats together with plenty of overhead bin space for our backpacks. If you really hate it and don't mind paying a little extra, there are services that get you prime seat assignments.
All in all, a wonderful, professional, affordable airline that delivers what it promises. Five stars, all the way!!
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