This place used to have such good food. It was our favorite lunch spot and the staff always did a great job of taking care of us. A few months ago we noticed a sign that said they were "under new management" so we were eager to see what would change. Unfortunately whatever new management took over made the place really bad. First of all, they can't seem to keep the same staff. We've been in 3 times since and haven't seen the same serving staff in here twice.
The past two times we've come in, our pizza was burnt. Now, if you serve pizza for a living, you have to know what a burnt pizza looks like. Why would you serve it? Today, our pizza came after a lengthy delay and it was cold and starting to get hard already. How long had it been sitting in the back?
The previous time we were there, we ordered the mozzarella sticks and they didn't even make them. Both of the last times, the server disappeared for more than 15 mins each time. That would explain why the good is suffering.
Sorry Rosati's, third time is a charm. If you can't get it together by now you aren't going to. We're done. You e lost a customer.