Kay's at metro center was very helpful to me both times I went in I was helped right away. I chose this store as the other two closest to me had horrid reviews (arrowhead&another). I wasn't expecting much though, and at the time this store had 0 reviews so I figured to give it a chance. The first time I had my ring resized & the second an inspection. I got my ring back 3weeks later as promised. I walk in, and get helped right away. I was surprised especially the first time as I walked up to young girls (looked unhappy to see me) chatting , but once I walked all the way up to them one asked politely how can she help. Got in and out quickly each time!