The worst place i have ever had the displeasure of going to. My first few trips there resulted in ordering milkshakes with my meal and not getting said milkshakes till the check was already paid for and then reminded them i had indeed ordered milkshakes i paid for and never got. But after a friend said the last time the service was highly adequate i said "hey why not I'll give it another shot.". So there is like 3 adults and two kids and we roll up to the steak n' shake waiting to be seated, after a few minutes or so we had finally gotten someone and they asked the people behind us if they had be waited on. The group behind us pointed to our group and said they were here before us, so waiter said he'll try to find us a table. Now this steak and shake is not super busy but there are a few tables full but our guy is talking to another waiter or whoever and they seem a little rushed and he tells our waiter something and he comes back with, "I'm sorry there is no available tables." and then he proceeds to seat a family of three that just came in. Not even the people before who pointed to us, no wait time or anything just basically tough luck we don't want to serve you. Not sure what we did maybe because they didn't want to deal with kids or something but avoid this place at all costs. If i could vote no stars it wouldn't be one tenths of the disappointment i feel for ever stepping foot in this place.