I called this early am to let them know I was having to bring in my cat of 18 years to be put down, the girl working there said, okay sounds good see you soon! OKAY GOOD! Are you a robot? ThTs exactly what I felt I dealt with with the front receptionist, a robot with no emotion, not once did she say, I am sorry for your loss, not once did she show any compassion at all. I sent him back in his carrier and she seemed annoyed I put my finger in and cried goodbye.
I have myself worked with animals my whole life, but if you are hiring people who are emotionless and don't care, it's not good for your business.
Totally disappointed.