| rev:text
| - Would totally recommend Chapman Sahara.
Went to Chapman Henderson first, and they offered great service. I emailed them later that evening to ask about the Costco and Truecar auto-buying programs, and never heard back from them again. This was disappointing, as the salesperson that initially helped me invited me to test both the 2.4L and 3.2L versions of the vehicle. But I felt that because they later knew I was looking for a price break, they just brushed me off.
With Chapman Sahara (not to be confused with Sahara CDJR), when I signed up for Truecar, I was contacted the next morning by someone on their Internet sales team. After a few conversations through e-mail (which I prefer), and after building a good comfort level with him, I gave him a call and we chatted more about what I was looking for, my trade-in, etc. etc, and decided that because I was so specific, it would be better for me to come in and order a custom vehicle. Unfortunately, he had a family emergency the evening I arrived, but I was left in the hands of his co-worker and fleet manager, and they were both equally amazing and friendly, though I had not spoken to them once prior.
When we got to pricing, they had stated that the pricing would be fairly rigid considering how "hot" the vehicle was, and gave me a slightly low-ball offer on my trade-in. Because it was a special order, we could not finalize numbers until the vehicle finally arrived. But they did assure me that they were giving me the worst-possible price scenario, because (1) they wanted to be honest, and (2) if they were able to make a better offer 8 weeks later, it would be better than promising something they couldn't deliver. And this had me concerned for weeks, because I was afraid that we would wait 8 weeks, then we wouldn't be able to agree on a price once the vehicle arrived.
To my extreme surprise, 8 weeks later when the vehicle was available, their initial offer was great, though not amazing. We were able, without much stress, to meet somewhere half-way. And their actual trade-in offer was more than 10% higher than their initial estimate from 8 weeks ago, and equal to the highest offer I had received thus far. Additionally, they got me an incredible APR (the best I've seen in my 3 cars), though it did require a 30% higher down-payment.
The only reason I did not give them 5 stars is because the dealership had almost $1300 in hidden dealership "fees", NOT including tax, title, and document fees. They hid these in my financing, and I did not realize these costs were there until after I got home and re-reviewed the paperwork. Because they were so flexible with the sale and trade-in though, I marked this up to how the dealership makes it's money to pay it's employees, and I was okay with it.
Thank you to the Internet team for making by car shopping experience stress-free, and for in-the-end making me feel like I truly got a fair and reasonable price. If you are looking for a true recommendation for a great experience, feel free to message me.
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