I was a customer for several years, but I will not return after the rude behaviour of one of the employees (I don't believe it was the owner). I had enjoyed their prompt and good service.
However, when picking my shoes from a shining recently, the employee attempted to put my shoes into a very small bag. My mom joked "can you afford a bigger bag?", and the employee proceeded to scream at her accusing her of insulting his business and that of course they could "afford" a bigger bag. He would not accept her apology, and proceeded to yell at her, again accusing her of insulting his business, until she was forced to leave the store as she became quite frightened from his behaviour. It got to the point where I was concerned about my mom being physically harmed. All over a joke.
I cannot believe how an employee of a business would treat a customer in reaction to an innocent joke. I will never return to this business, and I recommend that others do not either.