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| - I just moved into my new home, the fireplace didn't work and I don't know much about them.
I contacted Charlie, based on other's reviews. He came out when promised, was on time and very kind.
After looking at my fireplace, he told me that it should be in fine working order, but it wasn't working because it didn't have the burner. The gas line had been capped and all that was in there were the logs.
When he said that, it was an 'aha moment'...I felt quite dumb asking him out for nothing. He was honest with me and said that he doesn't typically 'install', when there's nothing wrong with a fireplace. He said that it is very simple to do, and I could do it myself.
He spent the next 15 minutes walking me through the process and informing me about my fireplace and what size burner to get and where I could get it. He shared important safety information with me as well.
I could tell that he probably wasn't going to charge me for his visit, so I offered $20 and a solid review of my experience on yelp.
Charlie was clearly the kind of businessman that wouldn't take advantage of ignorant people. This is the most important quality in any business. He certainly could have milked me for money, bought what I needed and charged me to install it. Instead he taught me how to do it myself and gave me safety tips and tips on how to save money as well.
I will certainly refer to him anyone I can, and call on him whenever my fireplace truly needs repair.
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