Spinato's is my favorite pizza place in all of Phoenix. The pizza is simply incredible! The customer service is great too. For example, for my birthday I had a party and invited some friends. My birthday is July 5th, and Independence day was on Friday. I had spoken to the manager previously, and she said that because I was ordering a number of pizzas that I should order them a day ahead of time. I tried to call on July 4th, but the restaurant was closed. I was in a bit of a panic, as I had already hyped up the pizza to my guests. On the morning of my birthday, I went to the restaurant itself. I knocked on the door a full half-hour before the restaurant was set to open. I talked to a wonderful employee by the name of Gabby and explained the situation. She let me in and took the order and promised that the pizzas would be delivered by 5:00 p.m. There was not one hint of irritation, and I never felt like I was being a bother (although I probably was). I went away feeling like my birthday had been saved. At 5:00 almost to the minute, the pizzas arrived. The delivery person was polite and friendly, and my guests loved the pizza. I can't say enough great things about this place. I highly recommend it.
I'm not sure what's going on with other reviews on here that say the service is horrible because I certainly didn't see that, and I never have any time I've been there.