A little chaotic in there and we didn't have to wait as long...the line was really long when we left. Very disorganized! My 4 kids ordered and so did I....the kids got their ice cream and I let them go to the car since there was no room in the place--and I'm thinking we should be done--1 more to make and I already paid....WELL I WAS WRONG! The kid asked me what I ordered and said oh, well she's doing yours on the other side--I checked with her and she wasn't....they kept doing the people behind me, even after I pointed out my kids all left with theirs and I was next---I kept waiting...a girl finally apologized and blamed the fact that they have cups lined up everywhere....YES THAT MEANS YOU SCREWED UP ANS YOUR SYSTEM SUCKS! thanks for the long extra wait while my kids were in the car...thanks for the insincere apology, get your shit together! And the ice cream was OK, it's more the novelty of it than anything else....BR way better tasting