Well, I can't say that I have experienced everything that this institution has to offer, but from my experience today, I certainly have a high opinion of this place.
I'm a teacher, who has just recently moved from California to Arizona. I had been dealing with this institution remotely (by phone and mail) up to today, when I actually went into the building to get some credentialing paperwork processed.
From the moment I entered, I received nothing but friendly service. The woman who processed my paperwork was fast, thorough and answered all of my questions. I left with a provisional credential good until 2014 and a smile on my face.
In my time in Arizona, I have run into educators who are less than efficient in what they do. I can't say that about the people that I dealt with at the Dept. of Ed. Great folks--thank you very much for your willingness to be so helpful.