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| - The first clue should have been when we waited to order in awkward silence while the cashier held a full on conversation with the sandwich maker...only to turn to us with an irritated look and say, "I'm ready for your order when you are." - I bit my tongue and proceeded to order.
I ordered the medium brisket combo and honestly it tasted great. I finished the first half and picked up the second half when my wife pointed out there was a human hair that had been resting under the sandwich...left there presumably by the person who made the sandwich.
When I returned the sandwich to the counter I noted that the hair most likely came from the manager as she had long dark hair and was not wearing a hat, visor or hair net as required by law. She offered to remake my sandwich and became irritated when I asked her to have someone else make it. I then pointed out her health code violation and she replied by telling me she's not required to wear anything on her head.
NRS 2-402.11 (A)
Except as provided in ¶ (B) of this section, food handlers shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use articles.
(B) This section does not apply to food employees such as counter staff who only serve beverages and wrapped or packaged foods, hostesses, and wait staff if they present a minimal risk of contaminating exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use articles.
Now I understand MAYBE she thinks she's exempt under sub section B so I took the trouble of looking up the definition of a Food Handler as described by the Nevada Revised Statute and found the following:
NRS 446.030 "Food Handler" Defined
Note: The 2010 Regulations Governing the Sanitation of Food Establishments defines food as raw, cooked or processed edible substance, ice, beverage or an ingredient used, or intended for use or for sale, in whole or in part for human consumption, or chewing gum.
"Food handler" means any person employed in or operating a food establishment, whether that person is an employer, employee or other natural person, who handles, stores, transports, prepares, manufactures, serves or sells food, or who comes in contact with eating or cooking utensils or other equipment used in the handling, preparation, manufacture, service or sale of food.
The term does not include a person who:
Only handles, stores, transports, sells or otherwise comes in contact with food that is sealed and packaged for sale directly to the consumer;
If the food is potentially hazardous food, handles the food only occasionally and incidentally to his responsibilities or employment, and such handling is not part of his regularly scheduled responsibilities or employment; or
Is providing services as a cashier, salesperson, stock clerk, warehouse or dockworker, delivery person or maintenance staff or providing services in a similar position with limited food-handling responsibility. [Part 1:116:1943; 1943 NCL § 5319]--(NRS A 1969, 803; 2001, 1505; 2003, 595; 2007, 2175)
Bottom line - YOU MADE MY SANDWICH - YOU ARE A FOOD HANDLER - AND THE LAW APPLIES TO YOU.
As if contaminating my sandwich by violating health code wasn't bad enough, following up by lying about it makes it worse, not to mention the other employee who was openly eating in the food prep area while he observed our conversation, and the employee who replaced my sandwich not washing his hands in between changing gloves...Three health code violations in plain view in a matter of a couple minutes. Imagine how many more violations there are to be found here.
I left my car in the parking lot and came back later after shopping. Looking in the front window I could clearly see another blonde employee making sandwiches without any hair restraint.
Enjoy your hair sandwiches if you eat here. That should be their new motto.
I'm contemplating a call to the health inspector, maybe they can get these employees sorted out because either they are unaware of proper food handling/serving methods or they just don't care. Either way my health is more important. I will NEVER visit this location again.
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