Total DISAPOINTMENT! I called at 4-4:30 to ask about specials. I placed and order and told them I would pick it up at 6pm. I called back at 5:40 and asked them to add a desert. I show up and was greeted promptly and in a friendly manner. The phone rang and the associate very politely excused himself to answer it. To my surprise he didn't ask if they could please hold, but instead started taking their order! I continued to watch my food get cold. After several minutes I told him I would like my food before it became even colder. He didn't acknowledge me and another young man (also polite)me over to ask if he could help me. I told him the same thing. I did not yell, I tried to be very polite and reasonable. I asked to see the manager. When I explained that I walked in to pay for my food and the phone rang, I was not being taken care of. He exploded and told me they had to take their order just like when I called. I told hime when I called if someone had asked me to hold, I would have. I also told him I live right down the street and that it's polite to take care of the person physically in front of you. He exploded, yelled, and kept repeating the same thing. I asked him if he realized his attitude would him my business and he told me I called him a idiot (which I didn't) and continued to be rude including the fact that it was now 6:10 and I should have been here at 6. This is the rudest treatment I have ever received! He asked me if I wanted my food and I said yes and I'll wait for it to be remade so it is hot. He said he had a better idea and told me just to take my food(now cold), and he would just comp it. Like he was doing me some sort of favor. I was shocked and appalled. I hope someone lets him know that without repeat local business it will be hard to stay open in this economy.