By far this was our worst experience with any shopping retail store. WIsh I could give something in Zero or in minus!!
Just to make it clear, this is only with 'scottsdale' store. The same store from different location went above and beyond after understanding our issue and concerns.
We were trying to reach out to scottsdale store for a month for broken neckless repair which broke twice but every time we called, either we were told that somebody will call us back or too busy to talk which obviously never happened. I doubt their customer relationship skills as no one really seems to understand the value of customer.
This is my first bad review for any store so far so I hope you can understand how horrible it really was.
No customer skill or accountability !!!