I've boarded my cat Oliver at Paws & Claws twice now and would recommend it to other pet owners. The first time I was there was back in April when I went overseas and had to leave my kitty there for 3 weeks. I also had him there for 6 days a week ago.
I checked out the place before I originally made a reservation. It's close to my house, but it is in an industrial area that didn't look all that great so I was a bit nervous at first. I got a tour of the cattery and while it's not a 5 star resort or anything, I was pleased with the size and layout of the cages. The cats had room to move and jump around which made me feel better. There's actually more room there than in the cages you see cats in for adoptions at places like Petsmart.
The prices are reasonable ($10/day for cats) and they give you a discount for longer boarding (weekly or monthly). You have to pay 50% of the boarding up front the first time you come but after that you pay at the end. All animals have to have proof of vaccinations and I think they offer them there if needed. All the cats get play time when they clean up the cages. They do charge for every little extra such as bringing in food from home, giving medications or for extra one on one play time with your pet, but that was similar to what I found at other pet resorts so it wasn't a big deal to me.
Like most pet owners, my Oliver is my baby so of course I called to check on him (several times!) while I was gone. The staff answered all of my questions and I even got an email from the staff with an update on how he was doing. And it wasn't a stock answer about how great he was doing since they mentioned some of his personality quirks that you'd only know if you interacted with him. Everyone there seems to really like working with the animals.
They also do grooming for cats which is great for me since I hate trying to give Oliver a bath. The price also includes nail clipping and they also do the ears and the anal glands, which is great since there are some things that I just won't do. :)
Overall, it seemed like my cat was well taken care of while I was away, which is really all I could ask for.