Shi was great :) She did an amazing job with the volume lashes, and even showed me the difference between a 3D and a regular lash. Shi accommodated to my schedule and welcomed me to her apartment (where my lashes were done) due to her transitioning to a different location. Of course, I was indifferent about the idea, so I went for it. Overall, the pricing and quality of the lashes were wonderful. Another plus side is that she accepted Venmo (app for sending/receiving) money, which made it super convenient because I did not have cash.