| rev:text
| - It's been awhile since we came to Mimi's, this one. The last time we came it was with my family, a large party of over 10 people. And if I recall last time, the food came out sporadically and some people didn't get their food until others were nearly finished. Thought that was a fluke, but this is now the 2nd time with a large party - our party was 14 people this time.
I don't know the name of our server, but he was a tall, Caucasian man probably in his 20s/30s with a short man ponytail. The manager on duty was Jim Dekker. I smiled at him as we were going to our table, which is in a more private area. No one else was seated in that area, just my family.
In fact, the restaurant was not busy. It was about 6 pm on a Saturday (18-Feb-2017). It had been raining and I don't know why so few people on a Saturday night. Our server got us our drinks in a reasonable timeframe. Most of my family is comprised of Asian people, with the exception of my Caucasian sister-in-law and my husband, a Colombian man.
We ordered appetizers and that came quickly. We ordered our food and that was not an issue. We waited for the entrees to come and they did for most of the table. Maybe 4 of us didn't get our food, but then the other 2 people's stuff came. My husband and I waited and waited for our food. Probably more than 20 minutes had gone by AFTER the first 10 people at our table got their food and 10 minutes after the other 2 got their's. Still no food.
Finally our food came, but it was probably a good 25 minutes or so. We were really hungry and my husband was really looking forward to the steak and fries he ordered. Not once in those 25 minutes or so did our server come to us and tell us what the delay in our food was or anything. He was nowhere in our area to be found.
But, the food finally came. My husband had ordered his steak well done. He said he wanted NO PINK. I ordered a pot roast. The pot roast was somewhat cold and the broccoli was cold, too. The scalloped potatoes were hot, though. So, my food had been sitting around for awhile before I actually got the food. My husband's steak was close to the RARE side.
We motioned for the server who happened to be in the bar-ish area to come. We said that we ordered WELL DONE and as you can see from the pink and the blood oozing out a little, it was nothing close to WELL DONE. He gave us this look and without apologizing (we know it's not his fault personally, but apologizing for the cook), he said he'd take it back to have them cook it better.
We waited at least another 10 minutes. My husband is super hungry by this time and some people at our table were already done with their dinner. The server finally came back with the steak and fries. My husband cut into it and though it did not have any blood ooze from it, it was still about 1/2 pink - so Medium Rare. Nothing close to WELL DONE. He said he no longer wanted the steak.
I told my husband to order something else instead since the cook cannot be competent enough to understand what WELL DONE means. It means NO PINK!! My husband ordered a mushroom burger instead. Waited another 15 minutes or so and it was now nearly 8 pm. He's starved. Everyone has finished dinner and still his dinner hadn't arrived. Our server didn't come back.
By this time, my husband and I are irate. I feel bad for my husband as well as everyone else at our table. The server NEVER once apologizes for anything. My husband decided that he no longer wanted ANY food from Mimi's and we just wanted to leave. Oh, and this was a birthday celebration dinner, too.
I left the area we were in in search of our server. Couldn't be found, but the manager, Jim Dekker was. I explained the situation. He looked at me as if he really didn't care. He asked me what I wanted him to do about it. I thought this response sounded sarcastic and indifferent. And I'm sure he could see the look of frustration and anger on my face.
Then he responded by telling me he wasn't going to charge me for my meal nor my husband's. Well, thank you for not charging us for my husband's meal that he never got. We really appreciate that. And, he said he would give us 2 free entrees at our next visit.
At some later time after the birthday cake was served, the manager went over to my sister, NOT me. I don't know what he said to my sister and he gave her a card. For one, my sister isn't married to my husband. My husband is Latino. Most of the table is ASIAN and we LOOK ASIAN. My husband LOOKS LATINO. Maybe to Mr. Dekker all Asians look alike.
My husband said to his defense, though he was upset, "You and your sister do look similar." Okay. I'll give him that, but our server, unless he's really so not observant, could see that my husband looks different than the Asians. AND, he was sitting at the end of the table next to me. The manager and server should have been apologizing to my husband. Why he was talking to my sister, idk?
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