It's incredible how inconsistent the service around this place is. I used to be a regular customer at this location, but it's incredible how such poor customer service can stray one away from a spot. Some days, (and most often in the past) my service has been exceptional but I find that out of, let's say..my last 9 or 10 visits in the last few months.. I have received one or two trips with good service. The others, oh my..was it bad. Servers who did not care, staff who would forget orders and spend time talking to other staff who were finished their shifts, hostess who just don't care where they seat people and tell people it's fair game so they can gossip about some high school drama..and the worst: the bartenders who care to impress the rest of the staff and sometimes, and this is dating back to my last visit, shattering glass all over one of the guests I was with and not even caring to throughly clean it up. I'm sorry, but there was a chance something could've happened and I'm sure there are measures that should be taken but nah..not with this staff. I hope they found that giant chuck of glass I stepped on and left of the bar for the less than caring bartender.
So disappointed that a company would allow their staff to be the reason they are losing customers. Food's great. Atmosphere is great but the staff..I'm disappointed as a customer and as someone who used to talk so highly of the place.