Make sure you make an appointment because if you don't have an appointment, you'll likely be waiting a long time especially when they are busy. I had a 3:30 appointment and I was called in at 4:15. But for those people without appointments, their wait was an hour and a half or longer. The receptionist does inform you that it will be a long wait when you walk in so you won't be sitting there wondering when you'll be next. Once I was called in, it was very quick. I think it took five minutes and I was done.