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| - This Sally's is the worst! I went in to exchange three boxes of hair toner for either a credit or a different shade. When I walked in, the worker stood at the back of the store and just stared at me as I waited by the register. She finally walked up, took her place behind the register and didn't say a word to me. So I said good morning to her. No response. Okay. I explained that I didn't use the shade of toner I had purchased and wanted to get a credit or possibly select a different shade of the same toner. The worker examined my receipt and explained that she could not issue a credit because my purchase was over 60 days old. She said Sally's policy is not issue merchandise credit at all. I thought that was odd since the back of the receipt explained the policy and that was not it. I figured no big deal, I would just do an even exchange for a different shade. She refused to do that too. She said she could not do anything, no credit, no exchange because my purchase was too old.
From Sally's web site "After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the past 60 days before return." This was also what was stated on the back of my receipt. She said she couldn't help me and told me to have a nice day. In other words, she wasn't going to be bothered so I should just get out.
So I asked her "What if I didn't have my receipt?" She explained she could do an even exchange in that case. So this location actually holds it against you if you have an old receipt, whereas if I had no receipt she could have done the exchange. Makes sense. NOT!
So I asked her "So if I were to take these to the Sally's down the street without the receipt, I could do an exchange there." Her reply "No, because I would have to call them and tell them this is older than 60 days. I already know it since you do have a receipt." I told her to go ahead and call all the stores in Las Vegas just in case I do decide to exchange the toner elsewhere. What a joke. Calling another store would require some effort on her behalf (ie would actually require her to work) and that clearly goes against her core values.
I should file a corporate complaint. This store is clearly not following the corporate return policy. The staff is not only incompetent, but are bothered when they are asked to provide service to a customer.
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