| rev:text
| - As a preface to this review - I rarely review restaurants when I have a poor experience.
So, where do I start?
My party reserved a table for 15 (+2 high chairs). We arrived from our hotel after a short half mile walk. We were greeted by the maitre d' and led to our table in the room adjacent to the bar. The table was three square 4 seat dining tables conjugated. As we sat at our seats, we had an issue fitting everyone at the table. Approximately 1" between elbows, and the corners of each end were utilized as eating space. Understandable for a small room during a busy weekend, but still irritating. We asked if they could accommodate us with additional surface area, but to our disappointment, we must've confused the staff and they brought out an additional chair, which we did not need. We also notified the staff that one of our highchairs had a broken strap, and knew this would not be suitable for one of the toddlers. This situation was not rectified, and we were left dealing with this.
Our waiter greeted us with a friendly smile and took our drink order. Our large party was enjoying the evening, even though we were at the end of a long day and were trying to entertain two tired toddlers. Our drinks came after a small wait, and we ordered our appetizers and main courses. We continued the evening in our cramped space, making the best out of the night as we always do. This is where the trouble started. To make the issues more concise I'll just bullet point them.
- Took 45 minutes for bread to arrive
- Our food arrived approximately 2 hours after we arrived
- Mother had to ask for appetizer (1 hour after we ordered)
- One of the kid's meals never arrived, we had to ask for them to bring it out. We ended up telling the staff we didn't want it. Ended up sharing one of the kid's meals
- Pasta was undercooked, and not edible
- One of the meals the staff brought out the wrong fries (regular rather than sweet potato)
- Brought out half of the parties dinners, and 15 minutes later brought out the rest
- Talked to the waiter about the poor staff. The waiter let us know the manager wasn't there. Gave mother the phone number letting us know the manager was expecting our call. The manager never picked up. Mother left a message and has yet to receive a phone call
- To try to "resolve" the situation, another waiter named "Stan" told us, in a nutshell, that the poor service we received wasn't their problem, that it was our problem
Finally, to end our night, one of the locals (we assume) - under their breath - called us assholes because we weren't going to stand for such a sub-par experience. My brother in law took exception and called them out. The chefs and wait staff escorted us out of the restaurant like we weren't patrons and didn't matter.
It's unfortunate, because my mother, father, and sister had a great experience a few weeks ago when they visited, and decided it would be a good place to celebrate her graduation.
To anyone considering booking here for any reason, avoid this place like the plague.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)