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  • Dear Corporate Office: Today, my family and I went to the Gibsan Pool and Hot Tub Centre at 711 Kipling Avenue at 4pm. We have recently purchased a new home with a large pool that we are looking at renovating, landscaping, and adding a shear and slide to. This was our first visit to your store and we had dropped in to gather information about the process. Adam was at the counter and busy on the phone. We wandered around the store, and picked up some pool toys. My son and I realized there was a creation centre at the back of the store with large pool photos. The door was open. We went to the back, excited to have a look at the options. We stepped foot in the room where we realized there was an employee and a couple talking. Before we even realized that this was a private meeting, your employee gave us such an irritated negative dismissal with his face, it took me aback. He shooed us out with his hand. He didn't say a word. I am writing to say that we will not be working with your company. What an incredibly rude experience. It wouldn't have taken much for him to smile and say "Hi, welcome to Gibsan. This is a private meeting with clients but if you'll head back to the front of the store, someone there can give you a hand." I certainly would have apologized for our inadvertent overstep, and walked back to the front and waited on Adam to become available. I will tell you that Adam was incredibly courteous. It may be useful to your company to offer some customer training service to your design employees. Dismissing potential clients disrespectfully is a terrible first impression. Losing thousands of dollars due to bad customer service is indefensible.
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