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| - Do not buy any car from Larry H Miller, anywhere!
Issues - arrogance, who told you this?, ever heard of phrase "punt" well it goes for sales and service team. Inconsiderate bunch of individuals. LAZY!!!!! Cannot own up to their end of a written agreement. There really is no way to get them to do a thing that is right.
I have two major examples as I purchased vehicle in SLC and was informed I could get serviced at any Larry H Miller.
1. Purchase day, Friday. Sale was conditional on these items.
- provide second key for vehicle
- buff paint scratches
- fix or replace breaks to stop noise
- adjust steering to keep from pulling to right
- remove stain in back seat
At sale, was informed to bring in next day to get items resolved. Also informed rental car would be provided. Paper work issues was frustrating as they tried to poke as many extra's when I wasn't looking, so I had to review and pull charges off... complete hassle. read in detail before you sign, have them walk you through it!
I show up next day, service department has no idea what I'm talking about.. I show them the sale, they run rounds on this... sit on it.. finally yeah we will take it... have to explain the rental car... another fight.. Get to the car, how will you be paying for this... I'm not, its included in the purchase another couple phone calls. Finally a rental, 8 hours later... no call, call to dealership, request status. Informed me they don't have anyone on-site to buff the scratches on weekends... couldn't have made this clear at the start? Salesman knew I was out of town for extended amount of time after this weekend, explained this to service manager... okay just call in a schedule later. Here is your keys, where is my extra key? what? yeah this is the response... so I have to explain them again, look at the contract. Get the key after another battle, get in the truck, drive, breaks still making obnoxious squeal. Still in parking lot at this point, turn around and approach anyone that will listen. Well we checked them and they are good, breaks make noise. Tired of arguing.... drive off steering not fixed and stain not removed... pretty much they did nothing for an entire day.
Scheduled the follow up visit for buff scratches in advance. requested they have everything in order and ready for when I arrive, ie. loaner vehicle... so I show up... and you guessed it... I have to go through the hole show again, at the body shop, "who is paying for it, who said this, not in our budget". Sales punted right back to service and service to body shop... finally they take the car, head to the rental office, story started over again with rental car and payment.
2. I moved to Phoenix, called in to Dodge which was way out west of valley. Explained to me I could go to Nissan Larry H Miller, just call in advance schedule and inform them you have 2500 diesel so they can pre-order materials to have on hand.
Did this on March 10th, scheduled for March 17th. Individual on phone was about to hang up after just taking my name and phone. I asked if you was going to take my vehicle information as he needed to have materials ordered before I got there. So he took my information, so I thought.
March 17th I leave work early to get the oil change.. show up at 3:50. No one has a clue what I'm talking about. Name isn't in the schedule. "Do you have a name, who told you the schedule was set?" are you kidding me? Come to find out they have materials on hand for an oil change scheduled for late the next day, so they think. Tires were going to get rotated as well during this time. I wait till 4:45 as truck is still up on lift, walk across the street and get a phone call. They don't have enough oil to do this they continue to explain, they finished up their multi point inspection then realized not enough oil. I ask if they rotated they tires, response no, well can you go ahead and do that since I'm here, response well it would be difficult now to put the truck back up on lift here at Nissan. Return to service desk, guy starts to hand me my keys and says I'll call you when we have the materials... whoa, can I get a schedule in writing saying this is going to be ready, okay Wednesday work for you. No, Friday at 11:00 a.m. So I inquire what did they do, he said they did the multi point inspection which checks fluids, breaks etc... wait so they didn't finish the multipoint inspection since they didn't take the tires off and just rotate them? NO... so my truck sat for almost another hour before you decided to look for oil and not actually do anything to it... and this was all handled by a service "manager"
No offer to provide me with anything due to my inconvenience of taking off work early, paying for fuel to travel the miles and the blatant error which they have no concern for....
have to wonder if they actually do anything when customers aren't looking...
I'll follow up on the next visit to see if they can rectify this or if they continu
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