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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-04-20 00:00:00 (xsd:dateTime)
itemReviewed	Phoenix Marriott Resort Tempe at The Buttes
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	If you value customer service and want to spend your money where the staff appreciates you, don't stay here. In the last year and a half, I've logged over 200 Marriott nights. I am fiercely loyal to Marriott because they treat me well & I always feel they appreciate me, even though most Marriotts are independently operated. Today I checked into the Marriott Buttes and received the WORST customer service from their front desk. With Cheryl, the front desk supervisor, I requested a checkin 1.5 hours earlier than normal - very typical for Platinum guests to be granted this. They couldn't accommodate, so I requested she call house keeping because typically rooms are ready and not updated. Cheryl refused! So I gave my cell to when a room was available. I walk down to the spa to change - the buttes are on a mountain, so it's a loooooong walk. When I arrive at the spa, my phone rings and my room is ready. I think, I wish she'd have called housekeeping, as I trevk back up the mountain in 93 degree weather, unchanged. My room is still not ready!! So I walk BACK to the spa, in 93 degree weather, still in work clothes to change. An hour later, I get a message my room is ready, and I head up the hill again. 1.5 hours wasted time. I get the room keys with no apology, no acknowledgment on the inconvenience. They put me in a crappy room on the middle floor and when I entered the hall I almost got a contact high. Someone was smoking pot heavily. The smoke Infultrated my room. I called the front desk and requested a manager. I got Donna. I explained the above and Donna offered a room on the 4th floor. I accepted and when I knew she was going to offer nothing for all my inconveniences, I asked. She offered 2000 rewards points and fought with me saying there really wasn't an inconvenience. A similar sI was floored and got off the phone to call the Camelback Inn and switch to a hotel that appreciates their guests and treats them accordingly. Cheryl nor Donna ever apologized. If you value customer service don't stay here.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Christal

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