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  • If I could give zero stars, I would. This guy is a joke. I have been waiting to have my expensive leather sectional repaired for a very small stain since MAY 21st. My couch is under warranty, and both the company and I have had no luck in getting Fred to call us back. The repair is covered, and the guy should get paid. So why am I getting the run-around? I initially called to inquire about their services, and was told I would receive a call the next day to set up an appointment for Fred to come out to my home. One week, then two weeks go by - so I called and was told "oh, I thought you were already set up?" So by this time, he was booked out for 2 weeks. So I waited a total of 4 weeks before he came out to look at the piece. Fred was over an hour late for our "appointment" and seemed rushed and irritated when he was here. He wanted to take the piece of my sectional back to his shop to fix it, although previously he told me he could fix it on site. He kept going back and forth on what he wanted to do. In addition, he couldn't give me an estimate but told me that it would probably be more than what my warranty would allow. When I balked at this, he finally decided to not take my furniture (I wouldn't have allowed him anyway considering I probably wouldn't get it back for another 4 weeks). He told me that I would receive a call the next day with the estimate. Not surprisingly, AGAIN the call never came. This was JUNE 25th. I called my furniture company's warranty line and explained the situation. They called Leather Like New directly and also never received a call back, and I have since been looking for other services as now it is JULY 29th and my piece is still stained. I am so frustrated. Fred's excuse over and over was that he is "busy." I am a professional and we are all busy! Customer service here is horrible; I felt pushed off, and honestly lied to about when I would get calls back. I have called and left messages about my dissatisfaction. I HAVE NOT RECEIVED ANY CALLS OR EXPRESSIONS OF REMORSE IN REGARDS TO HOW I HAVE BEEN TREATED. Fred will not be busy for long. I will never be recommending his services, or lack thereof for that matter. If you want to be treated appropriately and with respect, and to have something done in a timely manner, please look elsewhere.
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