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  • We went into the Happy Valley Rd location and spoke with Tina. She was very helpful. A salesman by the name of Mike was scheduled to come out the next day! Mike came out and measured and gave us a quote and we decided to go with blinds and basic verticals for our slider. We were told 2-3 weeks for installation. It's been 4 and today was install day. The blinds are beautiful and look great in our home (minus the 2 with imperfections, we'll be calling about those)! The installer was pleasant enough. The warehouse didn't send the right brackets and screws to put up the verticals for my slider. My husband said he's not paying for an incomplete job. I mean, most people wouldn't, why would you?? The installer became rude when I told him we weren't paying. The lack of customer service from someone who didn't make sure he had the right parts was unbelievable! They wanted us to pay the remaining balance minus $300 for the uninstalled vertical! Again, not paying for an incomplete job. If everyone did their job like they were supposed to this situation wouldn't have even happened! Supposedly we will get a call from someone named Megan to reschedule the last part of the install, we'll see what happens. Bad customer experiences should not even be a thing in this day and age of customer service. It's a shame. I will not recommend this company because I would not want anyone I know to go through the hassle that we are going through. Also, one last thing... they NEVER contacted us during our waiting period, we had to call them twice to find out where the process was... they all need a lesson in customer service!!
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