| rev:text
| - I regret every minute that I spent waiting to eat at BurGR.
For my birthday in Vegas, my husband and I wanted something low key but still delicious. So at 8pm on a Thursday night, we found ourselves waiting in line for a burger inside of Planet Hollywood. Although there was a long line, I felt assured that the 4 star yelp rating and the name "Gordon Ramsay" was enough of a promise to make the wait worth-while.
Once we had finally made it to the front of the line, we were "greeted" by some "I'm just here b/c it's a summer job" hostesses. In my opinion, the hostesses here are unwelcoming and rude; it wouldn't hurt to put on a smile and say something like, "Thank you for waiting" instead of the deadpan stare I got from the 3 blonds with "mean girl" attitudes; shoot, was I not supposed to wear pink today?! It's such a shame because they're the first people you encounter from the restaurant after waiting 45 minutes!
Anyhow, maybe they treat you like crap b/c their food is THAT good. Perhaps once I try their burgers, it'll be like an abusive relationship where although they make me feel like crap, I just keep coming back...Burger Nazi, perhaps? But this sort of neglect continued once we were seated. After waiting about 5 minutes without even being offered something to drink, we had to wave down a server to bring us some water. What I still didn't understand was why they had 3 mean girls up front, just standing around and talking while the waiters were running around all short-staffed. As Chef Ramsay would say, "MANAGE THE FRONT OF THE HOUSE!"
After some 20 minutes, we put in our order. And then.... MORE waiting.
For appetizer, we order the onion rings -- which didn't come out as an appetizer, but with our burgers and fries.
The onion rings were good -- but not good enough to wait 45+ minutes. Also, their open kitchen concept really works against them because I saw SEVERAL orders of onion rings and fries just waiting under the heat lamp for the longest time. That's why when we got our fries with our meal, it was soggy and cold. I didn't even bother to send it back for a new batch because who knew how long it would take to get food after that?!
The burgers? Uneventful. I ordered the Farm Burger, which sounds better than it tastes. My husband ordered the Hell's Kitchen burger, which is better than the former, but still not amazing. The meat inside the burgers were lacking juice and flavor, but it was the overall experience that was seemed sub-par. And lastly, the white truffle fries, as delicious as that sounds, just had a mound of parm cheese on it -- it definitely showed a lack of quality control in the kitchen -- sometimes, less is more.
Gordon Ramsay must have a lot of backfire from doing his shows because he always emphasizes perfection and high standards for his food and restaurants. It's such a shame that this place has his "name" attached to it because it really does a disservice to his overall brand -- it makes him look like a fraud. Now, I've been to his other restaurants, so I know that it's not necessarily the menu that needs adjusting, but rather it's the service team and the communication between the kitchen and servers that is the culprit to BurGR's subpar standards. They should really get their act together.
The manager came by at the end of the meal and offered to comp our onion rings because it didn't come out as an appetizer as we ordered. Despite his efforts to offer an olive branch, I would never come back and wouldn't recommend this place to any one else.
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