If you need to cancel your contract after your year is up make sure you find out what the correct method of cancellation is. And once you submit for cancellation make sure you follow up. If you don't you will not be refunded the full amount of what you payed during the period you thought your account was canceled. Apparently you are responsible for being given misinformation.
I always had great experiences with the trainers at every club I went to. Unfortunately the ethics of the corporate side of this company have ruined the experience for me.