| rev:text
| - I normally only go out of my way to review chains when their either really awesome or really terrible...unfortunately, this is one of the terrible reviews.
I have never been a fan of the Petco chain to begin with, but this place really solidified my distaste.
First, I once walked into this store and saw loose mice running around, dead fish, and bugs everywhere. I tweeted the company on Twitter, and shortly received a phone call from the western region manager. He made excuses for everything, and even said the mice had found their way into the store after the "recent flooding." Um, what? How did mice, that look just like the ones you sell, manage to make their way into the store? Furthermore, how did they manage to live in your store for days without being seen by an associate? And when was the last time Las Vegas had floods serious enough to wash animals into storefronts?
I waited a few months after this incident before I decided to try them out again. This location offers grooming, and I was in desperate need to get my dogs groomed as their fur was long and it was starting to get hot outside. I brought the dogs in for our 12:30 appointment at about ~12:15 and was forced to stand around with them until ~12:45. I knew being early meant I would have to wait, but having to wait for 30 minutes (with all the loud sounds and other dogs in the tiny waiting room) was a nightmare. I was then told they would be ready by about 2:30, which was perfect for me since I had plans later in the day. However, 2:30 rolled around and I did not hear from Petco. Then 3:00 came around, and I still heard nothing. At 3:30, I finally decided to head down there, and found that only one of my dogs had been taken care of. I then had to stand there for about 30 minutes while my other dog was brought out and shaved. It was not until then that they told me the total cost would be over $100 - even after I waited all day for them to be done, and was not given an update once! Petsmart has never charged me this much, and is always on top of their salon.
I am not sure if this place was just overbooked for the day, or the staff is not good at communicating - by the time I arrived, there was only one woman who was working her hardest to take care of everything before they closed for the day.
Despite being optimistic, and giving them a second change, I will not be returning here, and I advise pet owners to look for other grooming options before coming here.
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