Ok, so let me start by saying, I used to SWEAR by discount cab. Used them so often I had them on my speed dial! That is NO LONGER the case. In fact, I used to absolutely refuse to take anything other than a Discount Cab. That was before tonight though. So, tonight...i waited BY MYSELF as a single female... IN MESA... FOR AN HOUR... to get picked up from a ride that never came. I called for a cab, and I gave them my name however apparently, if someone else gets to the cab before you.. your just sh#% out of luck. I called again and they said they would send another cab out. ( I received this response at least 4 times). 20 minutes later- no cab in sight. Called again... and again...and again. Manager was no help. The Manager's supervisor was no help. I got attitude stating I was calling during "their busy times". Eventually the guy that I got on the phone actually complained that I had been "calling every 10 minutes". The nerve! I can hardly recall ever experiencing such horrible customer service from anywhere before. I was appalled and offended and highly disappointed. Shame on you Discount Cab!
I waited OVER AN HOUR. Called 6 times. No help from supervisors, managers, or anyone.
Needless to say, I will never use this cab service again. EVERRRRR!!!
That is all. Suck it Discount Cab.