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  • My wife went to this gym with our 3 and 4 year old boys to look into some after school programs. We were very reluctant to place our children in the program because we thought they were too young, but the sale person at the register assured us they would give us a chance to try it out and if it did not work out, they would issue a refund to us. I came in with my wife to discuss this with them and this is what we both were promised. Unfortunately, our children did not enjoy the class, they were distracted and it did not work out. It was obvious that they were too young and not ready so we pulled them out and informed the Donny (the guy who signed us up) that we would not continue the class and we did want the refund. He assured us that we would get a refund. After not receiving a refund, we get this response: " I apologize for the delay in response- I wanted to make sure I went over the case thoroughly. I also apologize that someone at the desk said that you would receive a refund;it is not our policy to issue refunds in cases like yours. Nevertheless we would like to offer to meet you half way and refund you half of your initial payment." We do not want half of our money back. Our kids showed up for less than 1 full session and we pulled them out as we had discussed with Donny. It is upsetting when you visit a business and they lie to you. It is also upsetting when the business does not stand behind their employees promises, even if they don't agree with them. I would be careful when doing business with Syndicate MMA and make sure you don't get promises they won't deliver.
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