I am loyal Guess customer and have been shopping at Guess for over 12 years and always had great service. However I was extremely disappointed by the customer service at the Guess accessories store at premium outlets. I was in 6/4/17 around noon and wanted to purchase 2 handbags. The cashier was unpleasant with no greeting or smile. After entering my loyalty card I wanted to use a Guess e gift card I received via email. The cashier didn't know how to use it and asked the manager for help. The manager another unpleasant employee came and said she can't use it without a bar code. I showed her instructions for store associates on the email on how to enter which she didn't even want to try. She said they don't use that system although it's a gift card directly from Guess website. She refused to call anyone and said I should call customer service. I asked her why she cannot call when it's a issue with their system. She made a face and called someone. Then they gave her the same instructions that was on the gift card which is to manually enter the numbers and use a pin. She tried it and it went through. I was shocked and disappointed with both cashier and managers attitude and unprofessionalism. They were acting as if we were trying to get stuff for free. Didn't even make an effort. Transaction Number 220460. Store 4015 sales person 75128.